Dollar Car Rental Fees & Policies
Have a question about renting with Dollar? Browse the information below to familiarize yourself with our general rental requirements and terms and conditions.
General Requirements for Your Dollar Car Rental
Liability, Insurance and Optional Protection Packages
These Electric Vehicle Rental Terms (“Rental Terms”) are
between The Hertz Corporation and its affiliates and You and apply to a rental
of an electric vehicle (“EV”) from Hertz. An EV is defined as a vehicle that
exclusively uses battery power rather than gasoline or diesel fuel. These
Electric Vehicle Rental Terms are in addition to the Terms and Conditions of
the Rental Agreement applicable to your rental.
EV CHARGE LEVEL AT PICK-UP AND RETURN– Hertz will endeavor
to provide the EV at time of vehicle pick-up with a battery charge of 80%. You
are required to return the EV with a minimum charge of 10%. You are responsible
to maintain a sufficient charge on the EV during your rental. You will be
responsible for the cost of any tow if the EV is not drivable due to a low
battery. You are not authorized to call a private tow on Hertz’ behalf. All
tows of the EV must be by flatbed and must be arranged through Hertz Emergency
Roadside Assistance. If the EV is overdue for return Hertz may remotely disable
and recover the EV.
RANGE – Range is the estimated distance an EV can travel on
a single charge. The EV information provided with your reservation that describes
a range is not guaranteed. The battery life of the EV is impacted by a number
of factors including weather, driving and road conditions. It is your
responsibility to ensure the EV has sufficient remaining battery life to return
the EV to Hertz or reach an EV charging station.
CHARGING DURING RENTAL – Subject to Tesla’s terms and
conditions, Tesla EV’s are able to access Tesla Superchargers to recharge the
EV. If You use a Tesla Supercharger to recharge the EV during your rental, that
cost will be billed back to Hertz and added to your rental charges. These
charges may not appear on the final invoice and may be added later due to
processing time. Battery charging limit on a Tesla should be set at 90%
maximum. You may recharge the EV at other public or private charging locations
at your own cost. You may also have to
register and incur a fee at certain of these locations. You are responsible for
any registration (including accepting terms and conditions and privacy policy)
and any fees. If You do not move the EV promptly from the charging stall when
it is finished charging. You may incur an Idle fee for the time the EV remains
in a charging stall after it is finished charging. You are responsible for and
will indemnify Hertz for any Idle or similar fee incurred when the EV is on
rent to You. If the EV is overdue for
return Hertz reserves the right to remotely disable and remove the EV from the
charging platform.
CHARGE PURCHASE OPTION (CPO)/EV BATTERY RECHARGE
FEE/UNDERCHARGE BATTERY FEE – With the purchase of the optional Charge Purchase
Option (CPO) for a fee of $35.00 at the time of rental, You can return the EV
at any charge level above 10%. If You return the EV at the same charge level as
at the time of rent, the CPO charge will be removed. If You do not elect to
purchase the optional CPO and You return the EV with a charge level less than
70% You will be assessed an EV Battery Recharge fee of $35.00 unless the charge
level at time of rental was less than 75%. If the EV is rented at with a charge
level of less than 75% no EV Battery Recharge fee will apply at return. If You
return the EV with a charge level less than 10% an Undercharge Battery fee of
$25.00 will apply in addition to any applicable EV Battery Recharge fee.
DAMAGE TO CHARGING STATIONS – You are responsible for any
damage to the EV, the charging station equipment or the charging location when
charging the EV during your rental.You
will indemnify Hertz for any charges, fines, or penalties You incur for any
damage or loss to the EV, the charging station or location during your rental.
EQUIPMENT – The EV will be provided to You with certain
equipment for which You are responsible. You are responsible to notify Hertz if
any of the following equipment is not with the EV at the time of pick up.
Otherwise, You will be charged for any missing equipment at return. Loss Damage
Waiver (LDW) does not apply to damage or loss of the equipment provided with
the EV. Key card or fob – You are responsible to return the Key card or Key fob
upon your rental return. If the Key card or fob is damaged or lost, You will be
charged to replace the Key Card or fob and a service fee. The Key card or Key
fob must only be used to charge the EV You have rented. Sharing the Key card or
Key fob, using additional Key cards or Key fobs to charge the EV, or charging
other vehicles is prohibited. Any misuse of the Key card or Key fob in breach
of these Rental Terms will result in additional usage charges. Tesla Charging
Kit – The Tesla Charging Kit consists of 1 Mobile Connector; 1 Storage Bag; and
1 NEMA 5-15 Adapter. You are responsible to return all contents of the Charging
Kit upon your rental return.If the
Charging Kit, or any part of the contents are damaged or lost, You will be
charged for a complete Charging Kit, as these items are not available to be
replaced individually, and a service fee. J1772 Adapter – You are responsible
to return the J1772 Adapter on your rental return. If this Adapter is damaged
or lost, You will be charged to replace the Adapter and a service fee.
SOFTWARE UPDATES – The EV may contain onboard computers
which periodically suggest software updates. You are not authorized to update
the in-vehicle software at any time unless specifically requested to do so by a
Hertz representative.If a software
update prompt is received during your rental, please ignore this or press
cancel. If You do update the software (other than following the explicit
instruction of a Hertz representative) this is at your own risk and Hertz
accepts no responsibility or liability whatsoever including, but not limited to,
any loss of use, interruption of service, incompatibility with training
materials or otherwise.
DASH CAM AND PERSONAL DATA – The EV may be
equipped with a Dash Cam which may record incidents involving the EV during
your rental and may be used by Hertz. You are responsible at return to delete
all personal data input by You or collected by the EV during your rental.
Please note, the EV may still retain recordings if the EV is involved in an
accident.
General Requirements for Your Dollar Car Rental
Yes. Dollar accepts prepaid gift cards (American Express, MasterCard and Visa) as a form of payment at the time of the rental return – not to reserve a rental. Note: Dollar does not issue prepaid gift cards. Additionally, we will never ask you for the prepaid card details over the phone as these cards are ONLY accepted at time of return.
Fraudulent warning signs for prepaid gift cards:
These scams often target customers who are searching the internet for a phone number to call and book or modify rentals. If customers call fraudulent phone numbers, they will likely be asked to pay for gift cards in order to take advantage of limited-time offers. Most of these scams involve asking customers to purchase prepaid gift cards and use them to pay for rentals by phone. However, please note that other scams may exist.
Please report any potentially fraudulent phone numbers and incidents to your local police, or file a complaint online with the Internet Crime Complaint Center (IC3) at www.ic3.gov .
Daily Rental rates are based on a 24-hour rental day starting at the time of rental. The minimum charge is one day, plus mileage, if applicable. In the event the renter keeps the vehicle past the rented date, the renter will be charged each hour and/or any part of an hour in excess of the rental date until the vehicle is returned, up to the applicable daily rate. Mileage charges, if applicable, will be the number of miles driven as determined by the odometer readings at the beginning and end of the rental. The Rental Rate is subject to increase if the vehicle is returned more than 24 hours before or 24 hours after the scheduled return time. Late returns beyond our 30-minute grace period may be subject to extra hour and/or extra day charges, in addition to any other rental charges. If the renter fails to comply with the conditions applicable to the rate, including any geographic driving restrictions, a mileage charge, surcharge or other rates may apply.
The minimum age to rent a vehicle at most locations in the United States and Canada is 20 years of age. In Michigan, New York, and the province of Quebec, the minimum age for most vehicles is 18. Please refer to the Local Policies for specific information on driver ages at the location where you intend to rent and the applicable charge for drivers 20 to 24 years of age.
For more information on our young renters program visit: Car Rental for 20-24 year old.
The DOLLAR vehicle may be driven only by an authorized driver. An authorized driver is the renter and any additional person who appears at the time of rental and signs the rental agreement. All authorized drivers must satisfy our age requirements, have a valid driver’s license, provide a physical street resident address, a major credit card or debit card in their own name, and fulfill our other qualifications, which vary by location. Employers and co-employees of renters renting on corporate rate plans, if properly licensed and meet our age requirements, are authorized to drive the vehicle while acting within the scope of their employment duties. See our credit/debit card and driver’s license requirements below. The authorized driver and any additional authorized drivers may be subject to a driver record check. No other persons are authorized to drive the vehicle.
Visit our Additional Car Rental Drivers page for more information.
All additional authorized drivers are required to qualify to drive the vehicle. To qualify, DOLLAR requires all additional drivers, including spouses, to satisfy our minimum age requirements, have a valid driver’s license and pay an additional driver fee.
However, the following additional drivers do not need to pay an additional driver fee or separately qualify as long as they meet our minimum age requirements and have a valid driver’s license:
(1) Dollar Express Rewards Members
(2) Government renters on official orders on a government rate plan,
(3) Corporate account customers on corporate rate plans, and
(4) Drivers/companions of physically impaired customers. The additional driver may also be subject to a driver record check and an underage driver fee. (See below). Because the requirements vary by location, please refer to the Local Policies for specific information on additional driver fees charged at the location where you intend to rent.
Visit our Additional Car Rental Drivers page for more information.
An authorized driver that is 20 to 24 years of age (18 to 24 years of age in Michigan, New York, and the province of Quebec) may be charged an Underage Drivers fee because of such driver's age in addition to the additional driver fee, if applicable. Because the requirements vary by DOLLAR location, please refer to the Local Policies for specific information on additional authorized or underage drivers at the location where you intend to rent a DOLLAR vehicle. To learn more about DOLLAR’s Under 25 Rental Policies, click here.
To qualify to rent a Dollar vehicle, the renter must present at the time of rental a valid driver’s license and valid major credit card or debit card (see Debit Card Usage below) in the renter's own name with available credit or funds. A physical card must be presented as Digital Wallet Cards are not accepted. At the time of rental, an authorized hold will be secured on your credit/debit card provided to cover the estimated rental charges plus an additional $200.00 for Credit and $500 for Debit, to cover additional charges that may be incurred. In Canada, At the time of rental, an authorized hold will be secured on your credit/debit card provided to cover the estimated rental charges plus an additional $350.00 CAD for Credit and Debit cards, to cover additional charges that may be incurred. These funds will not be available for your use until the end of the rental after charges apply.
DOLLAR accepts the following credit/debit cards:
American Express
MasterCard
Carte Blanche
Diners Club
Discover
JCB
Visa
China Union Pay
Dollar accepts American Express, MasterCard, Carte Blanche, Visa, Diners Club, Discover, JCB, China Union Pay and some debit cards. We may place an authorized hold on your credit/debit card to cover the estimated rental charges plus up to USD $200.00 for credit and USD $500.00 for Debit, for any additional charges that may be incurred. These funds will not be available for your use.
Dollar accepts American Express, MasterCard, Carte Blanche, Visa, Diners Club, Discover, JCB, China Union Pay and some debit cards. We may place an authorized hold on your credit/debit card to cover the estimated rental charges plus up to USD $200.00 for Credit and $500 for Debit, for any additional charges that may be incurred. These funds will not be available for your use.
A valid driver’s license and credit card must be presented. Debit cards issued under VISA, MasterCard and Discover logo which draw funds directly from the cardholder's account may be used at the outset of a rental to qualify when the following requirements are met;
- Vehicle class reserved is Compact through Fullsize ONLY
- Debit cards are accepted for payment at the end of your rental regardless of vehicle type rented. In most cases a credit check will be performed for debit card customers to determine credit worthiness at the time of rental. If Dollar cannot secure credit approval and/or proper identification credentials are not supplied, Dollar will decline your rental.
- Dollar Airport locations, the renter is required to provide proof of a return travel ticket to coincide with the rental and present two (2) valid forms of identification.
- Valid forms of identification are a valid United States or Foreign Country issued Driver’s License AND One (1) of the following forms:
- An alternative valid credit or debit card embossed/printed with the same name as the driver’s license;
- A United States or Foreign Country Issued passport in the same name as the driver’s license and debit card;
- United States or Foreign Country Issued Military Identification Card in the same name as the driver’s license and debit card;
- Non-Government Form of ID, examples that may be accepted include: store membership card with photo (Costco, Sam’s, etc.) or a company ID badge with photo. Names on both forms must match driver’s name on license and debit card; or
- A current month Utility statement which is addressed to the renter with the same name and address as present on the renter’s driver’s license (e.g., gas, electric, cable bill).
- Dollar Off Airport locations, the renter has a reservation made at least one (1) day in advance, must be at least 25 years old, must present two (2) valid forms of identification and one of the following: (a) provide a Corporate Discount Plan (CDP) number or (b) proof of a return travel ticket to coincide with the rental (airline or cruise).
Policy exceptions:
- Debit Card can be used if it is already in your Dollar EXPRESS profile, regardless of vehicle type.
- Debit cards are not accepted on Premium vehicles and above, including Convertibles.
- PayNow rentals, debit cards are not accepted and a major credit card must be presented to process the rental.
An authorization amount including the estimated total for the rental charges and an incremental hold of $200 for credit and $500 for Debit, will be assessed for all renters. These funds will not be available for your use until the end of the rental after charges apply. The above incremental hold will not be applied to established Dollar EXPRESS members cards with a VISA credit or debit on their profile.
Debit cards are accepted for payment at the end of your rental regardless of vehicle type rented. In most cases a credit check will be performed for debit card customers to determine credit worthiness at the time of rental. If Dollar cannot secure credit approval and/or proper identification credentials are not supplied, Dollar will decline your rental.
In the event the renter in unable to produce the above required documents, a credit card may be used to secure the rental. Debit cards are accepted for payment at the end of your rental regardless of vehicle type rented.
By completing a Reservation, you agree that you have received, read, understand, accept and agree to the terms, conditions, disclosures and notices appearing in these Reservation Terms. You also consent to the use of electronic records and validity of your electronic signature.
Dollar franchise locations may set their own requirements for debit card acceptance. To see a list of franchise locations click here.
Cash rentals which require an up-front deposit of cash are accepted from customers who have obtained a Cash Deposit Identification (ID) Card. Applications for a Cash Deposit ID Card are available from Dollar.com. Applicants must be 20 years of age or older (18 in Michigan, New York, and the province of Quebec). The application process can take approximately thirty (30) days except as otherwise required by law. There is a US$15 non-refundable processing fee which offsets the cost to have a modified credit check performed on the applicant.
Dollar does not accept the small credit cards issued by credit card companies that fit on a key ring. In the event that a customer presents the key ring credit card at the time of rental, the rental location may ask you to present the standard size credit card or another form of payment.
The renter must refill the gas tank of the vehicle within a 10-mile radius of the rental return facility and present a fuel receipt to avoid a refueling charge unless the renter chooses the prepaid fuel option. If the renter chooses the prepaid fuel option, the renter will pay a specified charge as set forth in the rental agreement and have no obligation to return the vehicle with a full tank of fuel. The fuel charge is based on the estimated number of gallons needed to refill the tank multiplied by the rate per gallon charge specified in the rental agreement. DOLLAR may use different methods of estimating the number of gallons needed to refill the tank and these methods of estimation necessarily rely on human judgment. Most DOLLAR locations estimate the number of gallons needed to refill the gas tank either (1) by reading the fuel gauge to estimate the approximate amount of fuel needed to refill the tank (for example, one-half tank) and multiplying that number by the manufacturer's specified fuel tank capacity, or (2) if the renter did not purchase any fuel during the rental, by reading the odometer to determine the amount of miles driven during the rental and dividing that number by the vehicle's estimated average fuel efficiency (miles per gallon) based on the manufacturer's fuel efficiency specifications. References herein to miles and gallons shall be kilometers and liters when renting in Canada.
Visit our Fuel Options page for more information.
At most locations, driving is restricted to the continental United States and Canada. A Canadian resident is prohibited from driving a U.S. owned vehicle into Canada. Please refer to the Local Policies for specific information regarding geographic limitations at the location where you intend to rent a DOLLAR vehicle. If you have already made a DOLLAR reservation the policies can be found under the 'View, Modify, or Cancel a Reservation' section on our site. Local Policy can also be found in our email confirmation. If you have not made a reservation please refer to the Local Policies, also found within the booking process, for specific information regarding your rental.
- Available Driving Aids: If the renter will require driving aids to operate a vehicle, please contact us at 1-800-800-3665. This will ensure availability of equipment and allow DOLLAR personnel to install such equipment prior to the rental.
- Pick-up: We would also ask that you call 1-800-800-3665 prior to your arrival so that we may pick you and your traveling companion up, if any, upon arrival at the airport. At most locations, courtesy telephones are also available in the airport to contact us for pick-up.
- Additional Authorized Drivers: If a traveling companion shall serve as the driver during the rental, please advise the DOLLAR representative at the time of rental and pick-up. There is no additional charge for an additional authorized driver for non-driving disabled renters.
Visit our Customers with Disabilities page to learn more about our driving aids.
United States Citizens and U.S. Military Personnel: A renter or any additional authorized driver who is a citizen of the United States, must present at the time of rental:
(1) a driver’s license issued by any state, territory or possession of the United States , and valid for the entire rental period.
(2) a temporary driver’s license, valid for the entire rental period.
(3) a traffic citation issued as a temporary license, valid for the entire rental period (the court date being the expiration date) and a second form of identification with signature (excluding the credit card used for rental).
(4) a valid U.S. military identification card plus an expired driver's license for active duty U.S. military personnel in those states where active duty U.S. military can drive on an expired driver's license.
(5) a valid driver’s license issued by a province or territory of Canada.
(6) A mobile or digital driver’s license does not replace a valid physical driver’s license and Dollar customers will still need to supply their hard copy license until further notice.
(7) a foreign driver’s license* issued by the country of residence of the renter and additional drivers. If the driver’s license is not in English the renter and drivers may provide a current International Driver’s Permit (“IDP”); or, if from Japan, a Japanese Translation Service. An IDP does not give a person the right to drive, but provides a certified translation of the valid foreign driver’s license. An IDP (or certified translation) without the foreign issued driver’s license is not acceptable.
International customers renting in the U.S. are also required to present a valid international-issued driver’s license at the time of rent and a valid passport in the same name, as a second form of identification.
One-way rentals within the U.S. and within Canada vary by DOLLAR location and vehicle availability. A one-way drop fee will apply. To learn more about DOLLAR’s one-way rental policies, click here.
- Child Safety Seats: For an additional charge, which varies by location, infant, toddler and child/youth safety seats are available at many DOLLAR locations. Addition information on child safety seats can be found on our Child Seats page.
- Ski Racks: Ski racks are available at some locations where travel to ski resorts is anticipated during the winter season. There is an additional charge for ski racks.
- Premium Emergency Roadside Service (“PERS”): PERS is a service offered by us at some locations for a per day charge. This service provides you with lock-out, flat tire, and fuel and battery service during your rental. To learn more about our Premium Emergency Roadside Service click here.
- PlatePass All-Inclusive Service: Many roads throughout the United States are “all-electronic,” which means that there is not an option to pay for tolls with cash or credit/debit cards when utilizing these toll roads.As a convenience, Thrifty offers its customers an all-inclusive tolling product - PlatePass® - which is an optional product to pay a daily fee for all electronic tolls that the customer encounters during his/her rental.(Prices vary by state) If a customer declines the PlatePass® All Inclusive option, Thrifty will charge the customer a $9.99 usage day fee for each day the customer each toll incurred plus the cash/highest undiscounted price for each electronic toll incurred, unless the customer makes some other arrangement to directly pay for the electronic tolls he/she incurs. These toll-related charges can be avoided by staying off toll roads, using a personal transponder – where permitted – or by making direct-pay arrangements with the toll authority – where allowed click here.
“NOTE: If you decline the optional PlatePass All-Inclusive service at the commencement of the rental period, but still use electronic toll roads and/or bridges during the rental period (including “cashless” or “all electronic” toll roads and bridges, as noted above), you will be liable for and we will charge you: (a) all tolls incurred for such use (at the highest, undiscounted applicable toll rate); (b) a $15.00 administrative fee (FL - $9.99 per occurrence) for each toll incurred (subject to a $90.00 cap for such toll-related administrative fees for the rental period); and (c) all other applicable toll charges or fees, if any.”
To learn more about PlatePass, click here.
At most DOLLAR locations the renter may incur one or more charges and fees, including, but not limited to the following: (i) an (airport)concession recovery fee or off-airport access fee; (ii) an (airport) consolidated facility charge; plus, frequent flyer surcharges, and vehicle license fees which are the estimated average per day per vehicle portion of our total annual vehicle taxes, licensing, titling, and registration costs, and other governmental fees or charges on top of the daily rate and any optional products and services the renter selects. These charges are calculated either as a per-day or a per-rental charge.
Change Fees - In order to ensure that your car is ready and waiting for you, Dollar has introduced Change Fees that will reduce last-minute disruptions to our vehicle planning.
- Early Return Fee: Applies if you did not prepay your rental charges and returned the vehicle more than 24 hours early before the return time indicated in your rental agreement. You will only pay for the days used, but there will be a $25 charge to partially compensate Dollar for our inability to rent your vehicle during the remaining time reserved for your use. You can reduce the fee paid by calling the On-Rent Help Desk at 1-866-434-2226 to update the date and time of your return.
- Late Return Fee: In addition to charging additional rental days for a late return, we reserve the right to charge $16 per day (maximum of 5 days) to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle. You can reduce the fee paid by calling the On-Rent Help Desk at 1-866-434-2226 to update the date and time of your return.
- Return Change Fee: Applies if you change the location or date/time of your rental and proactively notify Dollar by calling the On-Rent Help Desk at 1-866-434-2226. There is a nominal $10 fee associated with the change to your rental agreement.
Energy Surcharge - Separate and apart from the costs of fueling rental vehicles, energy costs represent a substantial portion of Dollar's operating expenses. To offset the significant costs of utility charges, bus fuel, oil and grease and related costs, Dollar is separately imposing an Energy Surcharge. This Charge is not intended to reflect a precise measure of Dollar's actual energy costs incurred to serve a particular customer.
Dollar Rent A Car will not uphold responsibility for any personal belongings left in the vehicle or within the location premises. If you have lost items, please contact customer service as soon as possible by clicking here.
These are general rental requirements of Dollar Rent a Car. The rental company operating the Dollar Rent a Car location (“Dollar”) may have other requirements. The requirements of the rental location will control. Check the local policies of the rental location for more information on their terms and conditions. For rentals outside of the United States and Canada, please refer to the local policies where you intend to rent the Dollar vehicle. If you have already made a DOLLAR reservation the policies can be found under the 'View, Modify, or Cancel a Reservation' section on our site. Local Policy can also be found in our email confirmation. If you have not made a reservation please refer to the Local Policies, found within the booking process, for specific information regarding your rental.
Liability, Insurance and Optional Protection Packages
The renter and any additional drivers are absolutely liable for any loss or damage to the rental vehicle, even if someone else caused it or the cause is unknown, whether due to theft, fire, hail, flood, collision, vandalism, or any other cause, subject to limitations imposed by the law where the vehicle is rented. This liability will not exceed the full value of the vehicle, plus:
- Actual towing and storage charges;
- Loss of use;
- Diminution in value, as determined by Dollar, regardless of whether the vehicle is repaired or not
- All rental charges through the date you report the incident if not returnable or the return date, whichever is later;
- Any out-of-pocket expenses incurred by us as a result of the loss or damage to the vehicle; and
- A reasonable administrative fee
- Pro-rata license plate fees, all as allowed by law.
Unless otherwise required by applicable law, a renter and/or any additional authorized driver (and the respective insurance company of each) is primarily responsible for all third-party claims of personal injury, including death, and property damage caused or arising from the use and operation of the DOLLAR vehicle during the rental. You agree to indemnify and hold DOLLAR harmless from and against, and will defend DOLLAR against all loss, liability or damages whatsoever arising out of the use or operation of the vehicle during the rental, plus costs and attorneys’ fees. (To the extent DOLLAR is required to provide coverage, in spite of the terms of the Rental Agreement, it shall only be in an amount necessary to satisfy the minimum financial responsibility limits required by applicable law.)
At the time of rental, DOLLAR offers for purchase at the option of the renter, Loss Damage Waiver ("LDW"), Protection Plus (PP), Personal Accident Insurance ("PAI"), Personal Effects Coverage ("PEC"), Emergency Sickness Protection (ESP), and Liability Insurance Supplement ("LIS"). The per day cost, coverage, provider and availability vary by location, vehicle category and rate. Please refer to the locations Local Policy to determine whether LIS is required for travel into Canada and the cost of such coverage. The optional products offered by DOLLAR may duplicate coverage provided by the renter’s personal automobile insurance or insurance the renter may have through another source. Purchase of optional products is not required to rent the vehicle. Separate brochures available at the rental location summarize the optional products. We charge a per day fee for each day or part of a day the vehicle is rented for any optional products you select.
If the renter purchases one of the optional LDW plans, DOLLAR will agree to waive the renters responsibility for loss or damage to the vehicle in full or in part (depending on the LDW plan accepted). LDW is not insurance or an insurance product.
LDW does not apply if: (1) the renter uses the vehicle in violation of the Rental Agreement; (2) the renter fails to remove the keys, or close and lock all windows, doors and trunk, and the vehicle is stolen or vandalized; (3) the renter fails to notify us and the police immediately after the loss; and (4) the renter fails to pay the charges under the Rental Agreement; or (5) other exceptions as allowed by the applicable state or provincial law.
Before deciding whether to purchase LDW, the renter may wish to determine whether their own automobile insurance or credit card agreement provides coverage for rental vehicle damage or loss and determine the amount of the deductible under their own insurance coverage. The purchase of LDW is not mandatory. LDW is not insurance.
Visit our Loss Damage Waiver page to learn more.
P&P includes Personal Accident Insurance ("PAI") and Personal Effects Coverage (PEC) and where offered must be purchased together. P&P is not offered in Canada.
a. PAI: provides limited benefits to the renter and the renters passengers for accidental medical expenses, ambulance expenses and accidental death benefits during the rental. If this optional coverage is purchased by a renter, the renter is covered twenty-four hours a day for all accidents, whether the renter is actually in the rental vehicle or not at the time of the accident. Passengers in a DOLLAR vehicle are only covered for accidents occurring while the passengers occupy the DOLLAR vehicle. Click here for the Personal Accident Insurance Claim Form.
b. PEC: insures, up to the limits of liability provided, the personal effects of the renter and any member of the renter's immediate family traveling with the renter. A member of a renter's immediate family must permanently reside in the renter's household. If this optional coverage is purchased by the renter, PEC covers only personal effects with which the renter or immediate family member are traveling. PEC pays covered claims even if the renter's homeowner's policy provides coverage. Click here for the Personal Effects Coverage Claim Form.
For rentals in the U.S., Liability Insurance Supplement (LIS) provides you with up to $1 million ($300,000 effective as of January 1, 2025) of increased protection should bodily injury and property damage claims be made against you by people injured in an accident. LIS safeguards your insurance policy and/or your personal assets for the first $1 million ($300,000 effective as of January 1, 2025) should such claims be made against you. Until December 31, 2024, LIS also provides uninsured/underinsured motorist coverage up to $1,000,000 per occurrence for combined bodily injury and/or property damage claims. You and authorized drivers are covered while driving the rental car within the United States and Canada, but only if the car is rented in the U.S. Coverage does not apply in Mexico. LIS limits may vary in certain states, and terms and conditions apply.
There are some exclusions to this coverage, including without limitation which we feel you should know. Under LIS, in the event of an accident, you will not be protected for third party liability:
- If LIS is not accepted at commencement of the rental or if you fail to pay the charges for LIS.
- If you permit the use of the car by anyone other than you or an authorized operator, or If you or an authorized driver operated the rental car in violation of other wise violate the Rental Agreement, i. Including, but not limited to, operating the car while legally intoxicated or under the influence of alcohol, drugs or other absorbed elements, for any purpose that could properly be charged as a crime, to tow or push anything, in a speed or racing contest or demonstration, to carry persons or property for hire, or to carry hazardous materials.
- If the car or LIS coverage was obtained by fraud or misrepresentation.
- LIS is third party liability coverage only, except as pertaining to Uninsured/Underinsured Motorist Coverage (if applicable).
- Except where permitted required by law, LIS does not cover personal injury to you or any authorized operator of the rental car or to your or their family members who are related by blood, marriage or adoption and reside in your or their household.
In Canada, where available, if the renter purchases PP, it will provide limited benefits to the authorized driver and passengers of the vehicle during the rental for accidental medical expenses, ambulance expenses and accidental death, repatriation, rehabilitation, legal defense, emergency road service and mechanical breakdown towing benefits, and loss to personal belongings if certain terms and conditions are met.
ESP is available at select locations to renters who are non-U.S. citizens including Canadians who possess valid non-U.S. passports at the time of rental. ESP provides certain medical benefits for some sicknesses that may occur during rental periods of thirty days or less. ESP also covers individuals possessing valid non-U.S. passports at the time of rental traveling with the renter. Benefits include up to $10,000 per person for reasonable and customary cost of necessary medical care for covered sickness, including (A) medical or surgical treatment; (B) hospital services, supplies, x-rays and laboratory fees; (C) local ambulance and (D) visits to a physician’s office, and are subject to a $100 deductible per person per sickness. ESP does not provide coverage for any sickness for which symptoms began or treatment received during the twelve months prior to the beginning of the rental period; expenses incurred outside of the U.S.; expenses for eyeglasses, contact lenses or hearing aids; losses incurred while participating in racing, professional club, intercollegiate or interscholastic sports; losses from an accident, cardiovascular disease, cancers tumors, tuberculosis, organ transplant, congenital conditions, deviated septum, cosmetic surgery, dental care, sexually transmitted diseases, birth control, fertility/infertility treatment, pregnancy, miscarriage, abortion, and emotional or mental disorders of any kind; and losses while traveling against the advice of a physician or while traveling for the purpose of receiving medical treatment. ESP does not apply in Mexico.
Vehicles rented in the United States may not be driven into Mexico without obtaining Mexico Insurance. Mexico Insurance provides a customer with liability and damage protection on the rental vehicle to be in compliance with Mexican law when visiting Mexico. The Mexico Insurance policy permits the customer to travel up to 250 miles south of the U.S./Mexico border in the rented vehicle. The policy provides coverage for liability to third parties arising from the use of the rental vehicle (to the applicable limit of liability), collision and comprehensive coverage for the rental vehicle (subject to applicable deductibles) and limited medical expense coverage. Coverage is subject to all limits, terms, limitations and exclusions in the Mexico Insurance policy. Mexico Insurance is available only at select locations.
These are summaries only and are subject to specific benefits, exclusions, limitations, and exceptions of the Liability Insurance Supplement, Personal Accident and Personal Effects and Emergency Protection Insurance Policies (which are available for inspection upon request.)
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* Revised and Effective March 1, 2019.